Interboro’s Kronos Workforce Central 8: Innovation in management


Healthcare institutions such as hospitals strive to reach and maintain a balance among quality care, cost controls and retaining valuable human resources to fulfill their mission to provide the best service possible to patients and their loved ones. The number of variables and factors involved in achieving this balance may appear daunting, but advances in workforce-related management technologies have come a long way with the tools hospitals need to run efficient and cost-effective operations. When it comes to solutions, none can match Kronos Workforce Central 8, which is supplied and supported by Interboro Systems Corp. to help hospitals transform their workforce into a competitive advantage.

“Kronos provides a hospital’s administration with all the information to ensure the right staff is at the right place at the right time,” said Alberto Scandella, vice president of Interboro Systems Corp. (ISC). “Labor represents a significant component of a hospital’s costs, but it is the largest controllable expense. Kronos empowers hospitals with information and tools that allow for a more efficient and optimized use of human resources by providing visibility and access to productivity metrics, among other factors.”

This latest version of Kronos, built on a foundation of exceptional performance and reliability, integrates a simple, intuitive user interface with stronger functionality for solving industry-specific issues, as well as insightful reporting, analytics and the ability to meet global compliance requirements.

“Kronos Workforce Central 8 fulfills our clients’ needs and requirements because the development of its new features was based on what clients themselves expressed about how we could make the Kronos experience even better,” said Juan Ignacio Gómez, sales director for ISC. “For example, the analytics and metrics features, in this case specialized for healthcare, were developed with input from experts in the healthcare field, such as chiefs of nursing staffs and together with enhanced functionality provide healthcare facilities uncompromised workforce management with increased ability to control costs, improve productivity and minimize compliance risks.”

Gómez explained that as a single and complete workforce-management solution, Kronos Workforce Central 8’s industry-specific solutions adapt to a client’s line of business. For example, for the healthcare segment, Kronos features advanced staffing and predictive scheduling that allows for predictive-volume forecasting to more accurately foresee fluctuating workload volumes, quantification of workload intensity to assign the right nurse to the right patient, and shift-based productivity tracking for better clarity of operational challenges.

“With Kronos Workforce Central 8, our clients can also transform the great amount of workforce-related data into a valuable resource. What used to just be information becomes a tool with Kronos’ analytics, to best determine the adequate use of an operation’s human resource,” Gómez said. “Furthermore, this information considers a healthy employee and a healthy work environment are essential—especially when it comes to hospitals—to achieve the levels of productivity that can both help with cost controls while also providing a service of excellence to patients.”

In this aspect, Kronos Workforce Central 8 has a new scheduling solution that helps clients reduce fatigue in the workplace by allowing them to proactively generate best fit schedules that comply with their organization’s specific fatigue-management guidelines. Kronos Workforce Central 8 also fully automates the process of comparing total hours worked with remaining scheduled hours for a selected time period, which allows for more efficient scheduling and staffing decisions, and results in less unplanned overtime, fewer wasted labor expenses and happier employees overall.

“Thus, employee satisfaction and productivity can be maintained and improved while helping minimize safety and compliance risks that can result from fatigue,” Gómez said. “Most importantly, this information and the ability to make changes or decisions based upon it are available whenever and wherever the client needs it.”

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