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Pre Sales


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Pre Sales


A business relationship with Interboro Systems Corporation is about developing a mutually beneficial relationship in the long-term.

That is the main reason we offer our Pre-Sales services to our customers right from the beginning, so that we can clearly define the client’s needs and its expectations. At the beginning of the sales cycle and before any proposal is completed, a needs assessment is done based on the client’s situation. This helps design and create a solution that is the best fit for the customer. During these assessments we will identify any specific gaps in your current process and we will recommend various alternatives that will fit your specific needs and budget. In addition, we will also recommend processes that are best practices within your specific industry.

Our Pre-Sales services include needs assessment, compliance verification, process mapping and gap analysis. These services which sometimes are included within our projects will help the client attain an effective implementation that is done on-time and which generates the results that were defined before the project. In sum, our Pre-Sales services assure our clients that projects are implemented well and with minimal risks or surprises to their bottom-line.

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Implementation


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Implementation


Every organization has unique needs and business problems to solve. Therefore, a tailored implementation approach that reduces risk and understands the customers' goals is critical for success.

Interboro Systems Corporation Implementation Services can help you upgrade your existing products, add new products, or migrate your organization to one of the new suite of software products.

Building on more than 70 years of experience implementing employee-centric solutions, Interboro Systems Corporation has a proven service approach for implementing our technology, enabling customers to meet their business needs and reduce their time to benefit.

Our knowledge in business processes is the key to the successful deployment of solutions that improve productivity and quality in the human resources area. Our expertise includes areas such as, time and attendance, benefits, payroll, human resources procedures, productivity and labor metrics.

Our five-phase, scalable implementation methodology is refined and flexible enough to meet the needs of both small organizations and large, complex environments. It comprises a depth and breadth of services that are dedicated to quality and customer satisfaction. This five-phase methodology includes:

PLAN > ASSESS > SOLUTION BUILD > TEST AND CERTIFY > DEPLOY AND SUPPORT

With hundreds of projects managed successfully, our company has developed a world class methodology. Based on well proven standards such as the PMI® Project Management Body of Knowledge, as well as Kronos® Momentum® methodology we have a comprehensive and structured solutions delivery methodology that has project management as its nucleus.

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Education


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Education


Expand your knowledge and increase your productivity!


How can you get the most out of your investment in a Kronos System?

The answer is EDUCATION!

Interboro is convinced that a continuous training calendar for all our customers and support staff is one key element for achieving great customer satisfaction. Our varieties of courses address all system phases from implementation up to system optimization. Interboro courses are delivered by professional Kronos certified trainers in our offices in Santurce, Puerto Rico. All courses include hands-on practice exercises to ensure a quality learning experience. We also offer on-site training courses which could facilitate implementations and other specific system needs.

Our goal will always be to empower you and your staff with all the necessary skills and knowledge that will increase your confidence with the system and therefore, make your organization more productive.

Interboro Systems Corporation offers mainly three types of training courses which are targeted to its intended audience, these are:

USERS TRAINING

Functionality training designed to quickly acquire all the necessary tools and knowledge that will help increase productivity and level of confidence.

SUPERVISOR AND MANAGEMENT TRAINING

Specifically designed for the supervisor’s daily tasks. Will minimize transaction errors and cycle time before Payroll.

ADVANCE USERS AND SYSTEMS ADMINISTRATION TRAINING

We can develop many custom offerings to properly address your particular organizational needs. Various levels of complexity and knowledge could be designed within the course, in order to maintain coherence between groups and their assigned responsibility or tasks.

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Customer Service


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Customer Service


ONE CALL QUICKLY MOBILIZES OUR SERVICE RESOURCES

Experienced and certified Helpdesk Specialists as well as on-site Service Specialists are waiting for your call; they will assist and escalate your incident in order to ensure the most effective solution. 

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RAPID RESOLUTION

80% of software related service calls received at the Helpdesk are solved without the intervention of Field Specialists.  If field service is needed, we offer rapid on-site response for our active system Support Agreement.  Field service personnel are well trained, certified and with many years of experience, ready to correct your problem quickly and efficiently.

SYSTEM SUPPORT AGREEMENTS

Interboro Systems Corporation offers a range of System Support Agreements, from Silver to Gold designed to protect your investment. For more details or information on how to take advantage on this exceptional Systems Support Agreements or learn how to customize them in order to better fit your actual business needs, please call our Service Agreement Representatives at 641-7800 ext. 4017 or 4024.

Throughout our years of experience we have developed a wide range of service options so that you can select the services that best fit your needs.  A system support plan will assure you a quality service with defined guaranteed response and resolution times, but it also assures that your software is kept up to date with all the latest updates and upgrade.